Frequently Asked Questions
Below are the most common questions asked before renting a trailer. If you have a question that isn’t answered here, please contact us. We’re happy to help.
Every silver trailer is wired for your electrical needs. There are two types of electrical sources: internal battery and external power. The internal battery will power the lights, water pump, refrigerator, and fans. External power, coming from an RV park or portable generator, will power the air conditioning, microwave, and household power outlets. Generally speaking, if you want all the comforts of home, then plan on parking the trailer at an RV park.
Every trailer is equipped with a fresh water tank and grey and black tanks. We will send out every trailer with a full tank of fresh water and completely empty grey and black water tanks. When using the silver trailer without hookups at a RV park, the fresh water tank will last approximately 2 days, with conservative water usage.
When reserving or checking into an RV park, be sure to request a site with “full hookups”. This will provide you with a city water connection and a dumping station for a direct connection to the trailer. When hooked up properly, water will not fill up the tanks, allowing you to use the faucets, shower, and toilet as you would at home.
Travel trailers can offer certain advantages over motorized RV types, such as the flexibility to detach your towing vehicle for short runs into town or day trips. Using a motorized vehicle often requires people to put everything away and drive their living space everywhere they go. However, people are allowed to move around a motorized RV, while state law prohibits anyone from occupying a trailer while it is being towed.
Unfortunately, we do not support one-way rentals. All trailers must be picked up and returned to our facility in San Jose, CA.
Any customer that is planning to tow the trailer must begin and end their trip from our facility. When a trailer is delivered, it will be set up to be stationary and cannot be towed by the customer.
Pickup is at 2pm. Returns are at 2pm.
Customers who are renting a tow vehicle are welcome to leave their personal car parked at our facility during the rental period. We have a gated parking lot with 24/7 surveillance.
No, customers do not need to empty the tanks before returning. We will clean the tanks on every trailer after the rental period.
We aim to provide an all-inclusive rental service. For normal rental usage, we will take care of the cleaning and dumping at no extra charge. However, if a trailer is returned that is excessively dirty, such as the exterior covered in desert sand or the interior filled with muddy stains, we will charge a fee for extra cleaning.
Every trailer rental requires insurance that protects the renter.
By default, GoSilver offers a $1m liability and $200k comprehensive/collision insurance policy. This is a short term insurance policy which covers the renter through the duration of the rental. If damage occurs during the rental, a maximum of $1200 may be charged to pay the insurance deductible and the time required to repair the trailer.
If you choose to use your personal insurance to cover the trailer, you must contact your insurance company to purchase a binder which extends liability coverage from your personal vehicle to the rented trailer. A copy of this insurance binder is required in order to waive GoSilver’s insurance coverage.
GoSilver’s insurance policy cannot be waived when renting both a tow vehicle and trailer from GoSilver.
Although declining insurance at a car rental agency is as simple as saying “No thank you”, declining insurance for a trailer rental requires the renter to purchase a binder from their personal insurance company which extends coverage to the rented trailer.
As a comparison, most auto insurance providers (e.g, State Farm, Geico, etc.) will automatically extend coverage when the insured person is driving cars from rental agencies (e.g, Hertz, Avis, etc). For trailer rentals, however, most auto insurance providers do not automatically extend coverage. Obtaining the extended liability, comprehensive and collision insurance is done by purchasing a binder from the auto insurance provider, assuming it is offered. Once a binder is shown to cover the trailer according to it’s vehicle identification number (VIN), GoSilver’s insurance coverage can be waived. Please contact us for more details.
There are 3 things to check on your vehicle:
- Towing capacity. Check your owner’s manual or lookup the towing capacity of your vehicle. Depending on the size of the trailer, the weight requirement ranges from 3500 to 7600 lbs.
- A 2″ hitch receiver. Look for the square opening at the rear of your vehicle.
- A 7-pin connector. Look for a circular plug next to the hitch receiver at the rear of your vehicle.
If you need to install a 2″ hitch receiver or a 7-pin connector on your vehicle, we recommend going to your car dealership or one of the following trailering businesses:
Absolutely, we’re happy to give you a tour of our trailers. Please contact us to schedule an appointment.
From the San Jose Airport (SJC), our facility is a 5-minute drive. For those who are flying into SJC, we are happy to pick you up.
From the San Francisco Airport (SFO), our facility is a 45-minute drive. For those who are flying into SFO, we recommend arranging for a taxicab or Uber/Lyft to drive you to our facility.